Introduction
At Alie Bakeware, we want you to be completely satisfied with your purchase of cookware, storage solutions, and small appliances. This policy explains how returns and refunds are handled.
Eligibility for Returns
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Items must be unused, in their original packaging, and in the same condition as received.
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Returns must be requested within 7 days of receiving your order.
Non-Returnable Items
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Items that have been used or damaged by the customer cannot be returned.
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Clearance or promotional items are non-returnable unless defective.
Return Process
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Contact us at [email protected] to initiate a return.
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Provide your order number and reason for the return.
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Our team will guide you on how to return the item.
Refunds
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Refunds are processed after we receive and inspect the returned item.
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Refunds are issued in the same form as the original payment method.
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Please allow up to 7 business days for the refund to be processed.
Damaged or Defective Items
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If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the issue.
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We will arrange for a replacement or refund at no extra cost.
Contact Us
For any questions regarding returns or refunds, please reach out to [email protected].